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May 26th 2020
I was so excited and touched by your generous support to get such an unprecedented amount of orders – especially after having had no work at all coming in for weeks when Lockdown first happened and all the shops shutting – it felt like it had gone a bit viral and I panicked and over promised how quickly I could get the orders out to you.
The very last thing I want to do is disappoint, or let anybody down and keep you all waiting, so I am sincerely sorry for underestimating how long it would take me to fulfill all the orders.
I am getting them painted, dipped and fired as quickly as I can, but as every piece with the rainbow and Liberation designs takes between just over an hour – to up to 3 hours to draw, paint, dip and fire – I have had to extend the completion time to up to 6-8 weeks from ordering.
All orders are queued up in the order of time by which they came in to keep it fair – and I will not be taking any appointments for hand prints (now our Lockdown rules are relaxing) to prevent any further hold ups – until after your orders are completed.
I will be looking at messages and answering emails as often as I can, but prioritizing painting and firing, so it may take a few days/a week before I can respond.
I really do appreciate that so many of you are happy to patiently wait for me to get in touch as and when it’s ready, and I want to ensure that every hand-painted piece of pottery I paint for you is worth the wait! ❤️
Equally, I completely understand that some may wish to cancel rather than wait longer – if so, that’s not a problem – please email me at email@example.com with ‘cancel order’ in the subject field with your name and details of the order in the email and I will take you off my order book.
If you have ordered a piece and had a response from me confirming – and you’re happy to hang on until it’s ready – no need to do anything – you’re on my book, I’m working on it and I will be in touch as soon as it’s ready!
Thanks so much, Katie
#handpaintedpottery #sorryforthewait #thankyouforyoursupport
May 20th 2020
Thank you so much for all the orders for the Lockdown Rainbow pieces and Liberation Day collection.
I’ve had a few delays in getting supplies in for paint/glaze, bisque etc as the lockdown has affected everyone in the supply chain.
I’m sorry if you’re still waiting for confirmation of your delivery, but please be assured I am working around the clock, 7 days a week to get your pieces finished, fired, packed and delivered as quickly as possible.
I am working on my orders in the order of which they have come in, but it is not a quick process to turn around.
After drawing out the designs, each layer of colour on the rainbow needs 3 coats of glaze to achieve the brightness.
The mugs take over an hour each to finish so I am running a bit behind where I thought I would be with completed orders.
For that reason – I’m going off-line on all FB messages, phone calls, Whatsapp texts and emails for a few days, so I can fully concentrate on getting finished orders out to you quicker!
If you have messaged me and don’t get a response for a few days, I’m sorry, I promise I’m not being rude, just busy painting – I will respond as soon as I can.
Thank you all so much for your amazing support and for your patience! ❤️ #handpaintedpottery #rainbows #guernsey #roundchimneypottery #thankyou
May 8th 2020
Hope you’re all keeping safe and well in these extraordinary circumstances!
Thanks to all who have continued to support me during this difficult time, I am so grateful for all the pottery orders and kind words of encouragement, it really does mean the world!
Please see the new pages in the menu – The Rainbow Connection and the Liberation Day 2020 for brand new designs.
I am fully booked for the next 3-4 weeks thanks to your most generous support, but I am still taking orders and enquiries via email firstname.lastname@example.org and Facebook PMs – apologies if it takes me a little while to respond, but I will reply as soon as possible.
If you were after a stock piece from my normal ranges, you can contact my stockists direct who may be able to help, despite the shops currently being shut, they are doing non-essential deliveries. To contact, please search Facebook for:
Cadeaux, Town Square
Eleven, Commercial Arcade
Encore, (Eleven) Le Pollet
Guernsey Picture Framers and Art Gallery, (opposite Vale church car park)
Wishing you all a safe and happy Liberation Day!